Refund policy

At Roljord , we strive to ensure a seamless shopping experience for all our valued customers. We take pride in the quality of our products and the services we provide. However, we understand that situations may arise where you may need to return a product or seek a refund. Please carefully read and understand our Return and Refund Policy outlined below:

1. Damaged or Faulty Products:
If you receive a product that is damaged or faulty at the time of delivery, we offer a full refund or replacement, subject to the following conditions:


The customer must report the issue to our Customer Support Team within 24HOURS of receiving the product.
To process the refund or replacement, It is mandatory that the customer should make a VIDEO at the time of receiving the product and opening it for the first time from the original packaging. The video should clearly demonstrate the product's condition and any visible damage or fault.


Non-Delivery of Products:
If a product you ordered has not been delivered within the specified delivery timeframe, please reach out to our Customer Support (contact@roljord.com). We will investigate the matter and take appropriate action to resolve the issue promptly.


Return Process for Eligible Products:
For damaged or faulty products, our team will guide you through the return process and provide a return shipping label if required. The product must be returned in its original packaging, along with all accessories and documents.


Inspection and Refund Process:
Upon receiving the returned product, We will inspect it to verify the claim of damage or fault. If the product is found eligible for a refund or replacement, we will initiate the refund process within 10-20 Business days from the receipt of the returned item. The refund will be processed using the same payment method used for the original transaction on our website.

. Return Shipping Costs:
For damaged or faulty products, we will cover the return shipping costs.

NOTE :- Please make sure the consumer or customer should properly read each and every description as well as See the each and every images or video of the product properly before buying, If you need any assistance to buy product from www.roljord.com , please contact us at our customer support [contact@roljord.com] or fill our Contact Form from our Website. our team will guide you for your purchase.

HOWEVER, WE DO NOT REFUND or REPLACE NON-DAMAGED PRODUCTS or CHANGE OF MIND RETURNS at any Cost.


Please note that failure to comply with the specified conditions may result in the rejection of the return or refund request.

Our team is dedicated to ensuring your satisfaction and will be more than willing to assist you with any concerns or questions regarding our Return and Refund Policy. For any inquiries or assistance, please contact our Customer Support www.roljord.com , reserves the right to modify this Return and Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. Please review this policy periodically to stay updated on any revisions.