Terms of service
These are the terms and conditions on which we supply our products to you.
Please read these terms carefully before ordering with us. These terms tell you what you need to know about buying with us. We may revise these terms and conditions without notice by posting revised terms and conditions of sale on our website. The terms and conditions posted on the website or app at the time you place your order will govern that purchase.
1 Who we are and how to contact us
1.1 Who we are.
1.2 How to contact us. You can contact us at Roljord feedback form, or by contacting us at E-mail Support.[contact@roljord.com]
1.3 How we may contact you. If we have to contact you, we will send an text message to your phone number Or email to the email address that you provided to us in your last order.
2 Placing an order
2.1 How you can place an order. Orders may be placed through our website .Once you’ve added the product(s), you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information to make payment for your purchase.
2.2 Acceptance of your order:-
By placing an order through our website, you agree that your order is an offer to purchase the products or services listed in your order. We may accept, reject, or limit your order for any reason, including, but not limited to, availability of products, inaccuracies or errors in product or pricing information, or potential fraud.
Your order is an offer from you to us to buy the product(s) in your Shopping cart. After you place an order, you will receive an email from us confirming we have received it. and also you can track your Order status at our Website.If you have any query regarding Dispatching and Delivery, Please Contact us through email support contact@roljord.com
2.3 Restrictions on placing orders. To order our products, you must be at least 18 years old and be authorized to use the payment method which you use to pay for the products you order. If you are under 18, you may place an order only with involvement of a parent or guardian.
3 Our rights to cancel your order
3.1 If we cannot fulfil your order. In the unlikely event that we’re unable to fulfil your order(e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, or you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product.
3.2 Unusual or suspicious activity. We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose. If this happens to you and you think we’ve made a mistake, get in touch with our customer service team through our online form at our website Or via Email support [contact@roljord.com]
3.3 Suspending the supply of products. We may have to suspend the supply of a product to you to:
deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements; and/or
make changes to the product as notified by us to you.
4 Our products
4.1 What we provide. We provide __
4.2 Descriptions of our products. The pictures of our products on our website are for illustrative purposes only. We work to ensure that colours are displayed accurately but we can’t guarantee that a device’s display of the colours exactly reflects those of our products.
5 Delivery
5.1 Delivery destination. For orders placed on our www.roljord.com website, we currently shipped to the United States of America and Canada .
5.2 The risk of loss for products purchased from us passes to you upon our delivery to the carrier. Title for products purchased from us transfers to you upon payment for the products
5.4 When we will provide the products. When we deliver the products to you will depend on the delivery method you select during the order process. Generally we deliver the product within 7-21 Days But If you are buying products during promotional periods or any other events, it may take a little longer for our products to be delivered to you.
5.5 By accepting the delivery of our products, customers agree to record a comprehensive VIDEO of the UNBOXING and inspection of the received item for the First time. This video will serve as a proof of the product's condition upon arrival and will help resolve any potential damage-related issues promptly. Failure to comply with this condition may result in limitations to the resolution of potential damage claims.
We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received.
If you are not available when the product is delivered. If no one is able to take delivery and the products cannot be posted through your letterbox, then you will be responsible for lost of your product.
6. Returns and refunds
Return and Refund Policy:
At roljord.com, we strive to ensure a seamless shopping experience for all our valued customers. We take pride in the quality of our products and the services we provide. However, we understand that situations may arise where you may need to return a product or seek a refund. Please carefully read and understand our Return and Refund Policy outlined below:
1. Damaged or Faulty Products:
If you receive a product that is damaged or faulty at the time of delivery, we offer a full refund or replacement, subject to the following conditions:
- The customer must report the issue to our Customer Support Team within 24HOURS of receiving the product.
- To process the refund or replacement, It is mandatory that the customer should make a VIDEO at the time of receiving the product and opening it for the first time from the original packaging. The video should clearly demonstrate the product's condition and any visible damage or fault.
. Non-Delivery of Products:
If a product you ordered has not been delivered within the specified delivery timeframe, please reach out to our Customer Support [contact@roljord.com]. We will investigate the matter and take appropriate action to resolve the issue promptly.
. Return Process for Eligible Products:
For damaged or faulty products, our team will guide you through the return process and provide a return shipping label if required. The product must be returned in its original packaging, along with all accessories and documents.
. Inspection and Refund Process:
Upon receiving the returned product, We will inspect it to verify the claim of damage or fault. If the product is found eligible for a refund or replacement, we will initiate the refund process within 10 Business days from the receipt of the returned item. The refund will be processed using the same payment method used for the original transaction on our website.
. Return Shipping Costs:
For damaged or faulty products, we will cover the return shipping costs.
NOTE :- Please make sure the consumer or customer should properly read each and every description as well as See the each and every images or video of the product properly before buying,If you need any assistance to buy product from www.roljord.com , please contact us at our customer support [www.roljord.com] our team will guide you for your purchase. HOWEVER, WE DO NOT REFUND or REPLACE NON-DAMAGED PRODUCTS or CHANGE OF MIND RETURNS at any Cost.
Please note that failure to comply with the specified conditions may result in the rejection of the return or refund request.
Our team is dedicated to ensuring your satisfaction and will be more than willing to assist you with any concerns or questions regarding our Return and Refund Policy. For any inquiries or assistance, please contact our Customer Support.
www.roljord.com , reserves the right to modify this Return and Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. Please review this policy periodically to stay updated on any revisions.
Shipping Policy:-
1. We strive to deliver your products within 7-21 days from the date of order placement, depending on your location and product availability.
2. However, please be aware that unforeseen circumstances may occasionally cause delays in shipping times.
3. We [Roljord.com] shall not be held responsible for any delays caused by factors beyond our control, including but not limited to natural disasters, customs delays, or transportation disruptions.
4. We will make every effort to keep you informed in case of any significant shipping delays.
5. Customers will receive an email with tracking information once the order has been dispatched.
6. In the event of an extended delay, our Customer Support Team will be available to address your concerns and provide timely updates.
7. Please ensure that your shipping address is accurate and up-to-date to avoid any delivery issues.
8. Additional customs duties or taxes, if applicable, shall be the responsibility of the customer.
9. For multiple items in an order, they may be shipped separately to expedite the delivery process.
10.We appreciate your understanding and cooperation in these situations, and we remain committed to delivering your orders as swiftly as possible.
7 Price and payment
You agree to provide accurate payment and billing information when placing an order. By providing such information, you authorize us to charge the specified amount to your chosen payment method. If payment is not received or your payment method is declined, we may cancel or delay your order.
We may change the price of our products. Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website and our app. If you placed your order for a product before the price change, the price will be as stated on our website or our app (as applicable) at the time when you placed your order.
8 Discount codes
8.1 From time to time we will release discount codes via email or other marketing channels. These Codes will allow a discount to be applied to a new order at the www.roljord.com. To apply a Code please enter it (and remember to click “apply”) where specified during the check-out process.
8.2 Please note:
Codes are valid for a limited period of time as specified in the relevant email or marketing communication, they cannot be used outside of that time period.
Save as expressly stated in the relevant email or marketing communication, Codes are only valid on full-priced items and cannot be used on sale, outlet or promotional items, or to purchase gift cards.
Only one Code can be applied per order. Codes cannot be used in conjunction with any other offer and are not available for staff of Roljord
Codes are territory/store specific, cannot be exchanged for cash Codes cannot be applied towards delivery charges.
Orders are subject to stock availability and acceptance by us. We reserve the right to decline to accept orders where, in our reasonable opinion, a Code is invalid for the order being placed or is the subject of improper use or fraudulent activity.
We reserve the right to withdraw, amend or extend offers at any time on reasonable notice.
9. Our responsibility for loss or damage suffered by you
We are not responsible to you for unforeseeable loss or damage. This excludes liability for consequential, special, incidental, or indirect damages, including without limitation for any lost profits or lost data, in connection with or arising under the contract, or for the performance of the products, even if we have been advised of the possibility of such damages.
If we are found to be liable to you for any damage or loss our liability shall not exceed US$100.00. This limit would apply to any liability which is in any way connected with or arising out of the contract or our products or your use of the website or our app.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care); and for defective products under the Consumer Protection Act 1987. Some jurisdictions do not permit certain limitations or exclusions on liabilities, legal warranties and remedies, so these exclusions/limitations in this Section 10 may not apply to you.
We are not liable for business losses. We only supply the products for private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10 How we may use your personal information
We will only use your personal information as set out in our Privacy Notice. You can read it here[link of privacy policy page]
11. Intellectual Property
All content and materials available on our website, including but not limited to text, graphics, logos, images, audio, and video clips, are the intellectual property of www.roljord.com or its licensors and are protected by copyright, trademark, and other intellectual property laws.
12. Limitation of Liability
To the maximum extent permitted by law,www.roljord.com and its affiliates, directors, officers, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in any way related to your use of our website or the products and services offered on it.
13. Indemnification
By using our website, you agree to indemnify, defend, and hold harmless www.roljord.com and its affiliates, directors, officers, employees, agents, and suppliers from any and all claims, losses, damages, liabilities, and expenses arising out of or related to your use or misuse of the website or any violation of these Terms and Conditions.
14. Contact Us
If you have any questions, concerns, or requests regarding these Terms and Conditions or our website, please contact us contact@roljord.com
We may change these terms at any time. We may make changes to these terms at any time to reflect changes in the law or for any other reason. The most up-to-date version of our terms will always be displayed on our website so please have a look before placing an order for our products to ensure you know about any changes which may have been made since your last visit to our website or our app.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing www.roljord.com
Please read these terms carefully before ordering with us. These terms tell you what you need to know about buying with us. We may revise these terms and conditions without notice by posting revised terms and conditions of sale on our website. The terms and conditions posted on the website or app at the time you place your order will govern that purchase.
1 Who we are and how to contact us
1.1 Who we are.
1.2 How to contact us. You can contact us at Roljord feedback form, or by contacting us at E-mail Support.[contact@roljord.com]
1.3 How we may contact you. If we have to contact you, we will send an text message to your phone number Or email to the email address that you provided to us in your last order.
2 Placing an order
2.1 How you can place an order. Orders may be placed through our website .Once you’ve added the product(s), you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information to make payment for your purchase.
2.2 Acceptance of your order:-
By placing an order through our website, you agree that your order is an offer to purchase the products or services listed in your order. We may accept, reject, or limit your order for any reason, including, but not limited to, availability of products, inaccuracies or errors in product or pricing information, or potential fraud.
Your order is an offer from you to us to buy the product(s) in your Shopping cart. After you place an order, you will receive an email from us confirming we have received it. and also you can track your Order status at our Website.If you have any query regarding Dispatching and Delivery, Please Contact us through email support contact@roljord.com
2.3 Restrictions on placing orders. To order our products, you must be at least 18 years old and be authorized to use the payment method which you use to pay for the products you order. If you are under 18, you may place an order only with involvement of a parent or guardian.
3 Our rights to cancel your order
3.1 If we cannot fulfil your order. In the unlikely event that we’re unable to fulfil your order(e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, or you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product.
3.2 Unusual or suspicious activity. We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose. If this happens to you and you think we’ve made a mistake, get in touch with our customer service team through our online form at our website Or via Email support [contact@roljord.com]
3.3 Suspending the supply of products. We may have to suspend the supply of a product to you to:
deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements; and/or
make changes to the product as notified by us to you.
4 Our products
4.1 What we provide. We provide __
4.2 Descriptions of our products. The pictures of our products on our website are for illustrative purposes only. We work to ensure that colours are displayed accurately but we can’t guarantee that a device’s display of the colours exactly reflects those of our products.
5 Delivery
5.1 Delivery destination. For orders placed on our www.roljord.com website, we currently shipped to the United States of America and Canada .
5.2 The risk of loss for products purchased from us passes to you upon our delivery to the carrier. Title for products purchased from us transfers to you upon payment for the products
5.4 When we will provide the products. When we deliver the products to you will depend on the delivery method you select during the order process. Generally we deliver the product within 7-21 Days But If you are buying products during promotional periods or any other events, it may take a little longer for our products to be delivered to you.
5.5 By accepting the delivery of our products, customers agree to record a comprehensive VIDEO of the UNBOXING and inspection of the received item for the First time. This video will serve as a proof of the product's condition upon arrival and will help resolve any potential damage-related issues promptly. Failure to comply with this condition may result in limitations to the resolution of potential damage claims.
We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received.
If you are not available when the product is delivered. If no one is able to take delivery and the products cannot be posted through your letterbox, then you will be responsible for lost of your product.
6. Returns and refunds
Return and Refund Policy:
At roljord.com, we strive to ensure a seamless shopping experience for all our valued customers. We take pride in the quality of our products and the services we provide. However, we understand that situations may arise where you may need to return a product or seek a refund. Please carefully read and understand our Return and Refund Policy outlined below:
1. Damaged or Faulty Products:
If you receive a product that is damaged or faulty at the time of delivery, we offer a full refund or replacement, subject to the following conditions:
- The customer must report the issue to our Customer Support Team within 24HOURS of receiving the product.
- To process the refund or replacement, It is mandatory that the customer should make a VIDEO at the time of receiving the product and opening it for the first time from the original packaging. The video should clearly demonstrate the product's condition and any visible damage or fault.
. Non-Delivery of Products:
If a product you ordered has not been delivered within the specified delivery timeframe, please reach out to our Customer Support [contact@roljord.com]. We will investigate the matter and take appropriate action to resolve the issue promptly.
. Return Process for Eligible Products:
For damaged or faulty products, our team will guide you through the return process and provide a return shipping label if required. The product must be returned in its original packaging, along with all accessories and documents.
. Inspection and Refund Process:
Upon receiving the returned product, We will inspect it to verify the claim of damage or fault. If the product is found eligible for a refund or replacement, we will initiate the refund process within 10 Business days from the receipt of the returned item. The refund will be processed using the same payment method used for the original transaction on our website.
. Return Shipping Costs:
For damaged or faulty products, we will cover the return shipping costs.
NOTE :- Please make sure the consumer or customer should properly read each and every description as well as See the each and every images or video of the product properly before buying,If you need any assistance to buy product from www.roljord.com , please contact us at our customer support [www.roljord.com] our team will guide you for your purchase. HOWEVER, WE DO NOT REFUND or REPLACE NON-DAMAGED PRODUCTS or CHANGE OF MIND RETURNS at any Cost.
Please note that failure to comply with the specified conditions may result in the rejection of the return or refund request.
Our team is dedicated to ensuring your satisfaction and will be more than willing to assist you with any concerns or questions regarding our Return and Refund Policy. For any inquiries or assistance, please contact our Customer Support.
www.roljord.com , reserves the right to modify this Return and Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. Please review this policy periodically to stay updated on any revisions.
Shipping Policy:-
1. We strive to deliver your products within 7-21 days from the date of order placement, depending on your location and product availability.
2. However, please be aware that unforeseen circumstances may occasionally cause delays in shipping times.
3. We [Roljord.com] shall not be held responsible for any delays caused by factors beyond our control, including but not limited to natural disasters, customs delays, or transportation disruptions.
4. We will make every effort to keep you informed in case of any significant shipping delays.
5. Customers will receive an email with tracking information once the order has been dispatched.
6. In the event of an extended delay, our Customer Support Team will be available to address your concerns and provide timely updates.
7. Please ensure that your shipping address is accurate and up-to-date to avoid any delivery issues.
8. Additional customs duties or taxes, if applicable, shall be the responsibility of the customer.
9. For multiple items in an order, they may be shipped separately to expedite the delivery process.
10.We appreciate your understanding and cooperation in these situations, and we remain committed to delivering your orders as swiftly as possible.
7 Price and payment
You agree to provide accurate payment and billing information when placing an order. By providing such information, you authorize us to charge the specified amount to your chosen payment method. If payment is not received or your payment method is declined, we may cancel or delay your order.
We may change the price of our products. Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website and our app. If you placed your order for a product before the price change, the price will be as stated on our website or our app (as applicable) at the time when you placed your order.
8 Discount codes
8.1 From time to time we will release discount codes via email or other marketing channels. These Codes will allow a discount to be applied to a new order at the www.roljord.com. To apply a Code please enter it (and remember to click “apply”) where specified during the check-out process.
8.2 Please note:
Codes are valid for a limited period of time as specified in the relevant email or marketing communication, they cannot be used outside of that time period.
Save as expressly stated in the relevant email or marketing communication, Codes are only valid on full-priced items and cannot be used on sale, outlet or promotional items, or to purchase gift cards.
Only one Code can be applied per order. Codes cannot be used in conjunction with any other offer and are not available for staff of Roljord
Codes are territory/store specific, cannot be exchanged for cash Codes cannot be applied towards delivery charges.
Orders are subject to stock availability and acceptance by us. We reserve the right to decline to accept orders where, in our reasonable opinion, a Code is invalid for the order being placed or is the subject of improper use or fraudulent activity.
We reserve the right to withdraw, amend or extend offers at any time on reasonable notice.
9. Our responsibility for loss or damage suffered by you
We are not responsible to you for unforeseeable loss or damage. This excludes liability for consequential, special, incidental, or indirect damages, including without limitation for any lost profits or lost data, in connection with or arising under the contract, or for the performance of the products, even if we have been advised of the possibility of such damages.
If we are found to be liable to you for any damage or loss our liability shall not exceed US$100.00. This limit would apply to any liability which is in any way connected with or arising out of the contract or our products or your use of the website or our app.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care); and for defective products under the Consumer Protection Act 1987. Some jurisdictions do not permit certain limitations or exclusions on liabilities, legal warranties and remedies, so these exclusions/limitations in this Section 10 may not apply to you.
We are not liable for business losses. We only supply the products for private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10 How we may use your personal information
We will only use your personal information as set out in our Privacy Notice. You can read it here[link of privacy policy page]
11. Intellectual Property
All content and materials available on our website, including but not limited to text, graphics, logos, images, audio, and video clips, are the intellectual property of www.roljord.com or its licensors and are protected by copyright, trademark, and other intellectual property laws.
12. Limitation of Liability
To the maximum extent permitted by law,www.roljord.com and its affiliates, directors, officers, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in any way related to your use of our website or the products and services offered on it.
13. Indemnification
By using our website, you agree to indemnify, defend, and hold harmless www.roljord.com and its affiliates, directors, officers, employees, agents, and suppliers from any and all claims, losses, damages, liabilities, and expenses arising out of or related to your use or misuse of the website or any violation of these Terms and Conditions.
14. Contact Us
If you have any questions, concerns, or requests regarding these Terms and Conditions or our website, please contact us contact@roljord.com
We may change these terms at any time. We may make changes to these terms at any time to reflect changes in the law or for any other reason. The most up-to-date version of our terms will always be displayed on our website so please have a look before placing an order for our products to ensure you know about any changes which may have been made since your last visit to our website or our app.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing www.roljord.com